FAQ Page

Shipping Time and Delivery

Most orders are shipped within 1–2 business days. Domestic orders typically arrive within 3–5 business days. Read our full Shipping Policy.

Payment Options

We accept the following secure payment methods:

• Credit / Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club
• Digital Wallets: Apple Pay, Google Pay, PayPal, Shop Pay
• Buy Now / Pay Later: Shop Pay Installments

All transactions are processed securely through Shopify Payments. Read our full Payment Options Policy.

Return Policy

We offer a 30-day return policy on eligible items. Items must be unused, undamaged, and in original packaging. A 20% restocking fee applies to change-of-mind returns; return shipping is the customer’s responsibility. Defective, damaged, or incorrect items are returned at our cost with no restocking fee. Read our full Return & Refund Policy.

Cancellation Policy

Orders can be canceled for a full refund if not yet shipped. Contact support@laurel27.com or +1 (815) 893-3824. Read our full Cancellation Policy.

Warranty & Price Match

Most products carry the manufacturer’s warranty (1–2 years; check the product page). We also offer a 30-day price-match guarantee on identical items from authorized US retailers. See our Warranty and Price Match Guarantee pages.

Our Brands & Sourcing

We are an authorized retail partner for Beatbot, WYBOT, and Sublue via Shopify Collective, and a certified reseller of Poolmate and TerraMow through US distributors. See Our Brands & Sourcing.

Contact

Phone: +1 (815) 893-3824
Email: support@laurel27.com
Hours: Mon–Fri, 9:00 AM – 5:00 PM CT