Return and Refund Policy

Effective Date: February 10, 2026
Last Updated: February 10, 2026

1. Scope and Intent

This Return and Refund Policy apply to all purchases made through the Laurel27 website, www.laurel27.com ("Website").

2. Contact Information

For questions regarding returns or refunds, contact our Customer Service team:

Email: support@laurel27.com
Phone: +1(815)893-3824

Business Address:
Laurel27
254 Chapman Rd, Ste 208 #26584
Newark, Delaware 19702
United States

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST

3. Return Eligibility

Customers in the United States may return eligible products within 30 days of receipt, subject to the conditions below.

3.1 Conditions for Return

• Unused and Undamaged: Items must be unused, undamaged, and in the same condition received.

• Original Packaging: Items must be in their original packaging, with all tags and labels intact.

• Proof of Purchase: A receipt or order confirmation is required.

4. Return Process

4.1 Initiating a Return

1. Contact Customer Service via email (support@laurel27.com) or phone (1-815-893-3824) within 30 days of receiving your order.

2. Provide your order number and reason for the return.

We will review your request and provide return instructions, including a Return Merchandise Authorization (RMA) number if applicable.

4.2 Preparing Your Return

• Package the Item Safely: Use original packaging and include all accessories, manuals, and free gifts.

• Include Documentation: Include the return authorization form and supporting documents (e.g., photos if requested).

• Attach Shipping Label: Affix the return shipping label provided by Laurel27 to the package.

4.3 Shipping the Return

• Use a trackable shipping method to ensure safe delivery.

• Ship the item within 7 days of receiving the return authorization.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Eligibility: Items must be unused, undamaged, and in original packaging.

• Refund: Refunds will be issued to the original payment method, minus a 20% restocking fee.

6.2 Defective or Damaged Goods

• Notification: Contact us within 7 days of delivery.

• Documentation: Provide photos or videos of the defect/damage.

• Resolution: We will offer a replacement or full refund, including return shipping.

6.3 Incorrect Product Received

• Contact us immediately.

• We will arrange a return at our expense and send the correct product.

6.4 Product Never Arrived

• If your order does not arrive within the estimated delivery time (3–5 business days), contact us.

• We will investigate with the carrier and offer a replacement or full refund if the item is confirmed lost.

6.5 Order Cancellation

• Before Shipment: Orders can be canceled for a full refund if not yet shipped.

• After Shipment: Follow the standard return process after receiving the product.

7. Exceptions to the Return Policy

Non-returnable items include:

• Custom or personalized products

• Perishable goods (if any)

• Gift cards

8. Refunds

8.1 Refund Conditions

• Refunds are issued after inspection of returned items.

• You will be notified via email regarding approval or rejection.

8.2 Refund Processing

• Refunds are processed to the original payment method.

• Refunds may take 5–7 business days to appear in your account.

8.3 Partial Refunds

Partial refunds may apply if items are returned not in original condition or after the 30-day return window.

9. Exchanges

• Eligibility: Defective, damaged, or incorrect items.

• Process: Contact support@laurel27.com to request an exchange.

• Shipping Costs: Covered by Laurel27.

10. Timelines

• Return Window: 30 days from delivery.

• Refund Processing: 5–7 business days after receiving and inspecting returned items.

11. Legal Rights

This policy does not affect any statutory rights under applicable U.S. law.

12. Questions and Support

For additional assistance:

• Visit our FAQ page

• Contact Customer Service:

  • Email: support@laurel27.com

  • Phone: +1(815)893-3824

By making a purchase on our website, you agree to this Return and Refund Policy.