Shipping policy

Effective Date: February 10, 2026
Last Updated: February 10, 2026

1. Introduction

At Laurel27 (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.laurel27.com.

2. Shipping Destinations

Countries We Ship To:
United States

Future Expansion:
We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):
Standard Shipping rates are calculated and displayed at checkout based on order size, weight, and destination.

No Hidden Fees:
All shipping costs are clearly shown during checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

Order Cut-Off Time:
Orders placed before 5:00 PM EST will begin processing the same business day.

Weekend and Holiday Orders:
Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping (United States):
Standard Shipping: 3–5 business days

Notes:
Delivery times are estimates and may vary due to factors beyond our control, including weather conditions, carrier delays, or other logistical issues.

6. Shipping Methods and Carriers

Reliable Carriers:
We partner with reputable shipping providers to ensure your order arrives safely and on time.

Domestic Carriers:
USPS, UPS, FedEx

LTL Freight Carriers (for large or freight shipments):
FedEx Freight, Old Dominion, XPO Logistics

Shipment Tracking:
All orders include tracking information, which will be provided via email once your order has shipped.

Insurance:
Shipments are insured against loss or damage during transit. If you experience an issue, please contact us promptly.

7. Order Tracking

Tracking Information:
Once your order ships, you will receive an email containing:

  • Tracking number

  • Carrier name

  • Link to track your package

How to Track Your Order:
Visit Track My Order on the carrier’s website and enter your tracking number to view the status and estimated delivery date.

Assistance:
If you need help tracking your order, please contact our customer service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery:
If your order is delayed beyond the estimated delivery timeframe, please contact us at support@laurel27.com or +1(302)496-4749.

Lost Packages:
If tracking indicates your package was delivered but you have not received it:

  • Verify the shipping address provided

  • Check with neighbors or building management

  • Contact us for further assistance

8.2 Damaged Packages

Reporting Damage:
If your package arrives damaged:

  • Take photos of the damaged packaging and items

  • Contact us within 7 days of delivery at support@laurel27.com

Resolution:
We will work with you to arrange a replacement or refund, as appropriate.

9. Missing Items

Reporting Missing Items:
If items are missing from your order:

  • Contact us within 7 days of delivery

  • Provide your order number and details of the missing item(s)

Resolution:
We will investigate promptly and resolve the issue by shipping the missing item(s) or issuing a refund.

10. Return and Refund Policy

Returns:
Returns are accepted within 30 days of receiving your order.

Conditions for Returns:
Items must be unused, undamaged, and in their original packaging with tags attached. Certain items may not be eligible for return.

Return Shipping Costs:
Customers are responsible for return shipping costs. A 20% restocking fee may apply.

Refunds:
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

For full details, please refer to our Returns & Refunds Policy.

11. Incorrect Address

Address Accuracy:
Please ensure all shipping information is correct at checkout. Laurel27 is not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:
If a package is returned due to an incorrect address:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. Contact Information

If you have questions about shipping or delivery, please contact us:

Customer Service Email: support@laurel27.com
Customer Service Phone: +1(302)496-4749

Company Address:
Laurel27
262 Chapman Rd Suite 240
Newark, Delaware 19702
United States

Customer service hours are Monday–Saturday, 8:00 AM – 5:00 PM CT. We respond to inquiries within 24–48 hours.

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website. Please review this policy periodically.